Location: Cardiff
Job Type: Permanent or Temp to Perm
Working Hours: 35 hours per week, Monday–Friday
Working Pattern: Fully office-based
Hours: 9.00am–5.00pm with a 1-hour lunch, with some flexibility around start and finish times
Salary: Up to £28,000 per annum DOE
The Opportunity
Môrwell Talent Solutions is delighted to be assisting a long-standing client with the recruitment of an Operations Administrator to join their Cardiff team.
This is a varied and hands-on role supporting the day-to-day operation of the business across projects, warranties, installer training, online ordering, CRM, customer service and marketing.
You’ll be organised, proactive and confident communicating with customers and installers over the phone. If you enjoy variety, taking ownership and making sure things get done, this could be a great opportunity for you.
Full training will be provided, so attitude, organisation and a willingness to learn are just as important as previous experience.
What You’ll Be Doing
Projects & Warranties
- Manage warranty applications, approvals and payments.
- Maintain accurate project and site records.
- Follow up outstanding applications and actions.
- Keep Dropbox and CRM systems up to date.
Training & Installer Support
- Follow up training leads and support new installer registrations.
- Manage accreditation renewals and issue certificates.
- Build strong relationships with installers and proactively follow up renewals.
Online Ordering & Customer Support
- Set up and maintain customer online ordering accounts.
- Promote online ordering to existing customers.
- Prepare quotations and respond to customer queries.
- Provide a professional and responsive service to customers and installers.
CRM & Administration
- Maintain accurate customer, project and opportunity data.
- Carry out regular CRM data cleansing and updates.
- Follow up inactive projects and opportunities.
- Produce reports and support wider administrative requirements.
Marketing Support
- Collect project photographs, updates and customer testimonials.
- Maintain an organised library of project content.
- Identify projects suitable for social media, case studies and marketing activity.
What We’re Looking For
- Previous administration, coordination or customer service experience.
- Excellent organisation and attention to detail.
- Strong written and verbal communication skills.
- Confident using the telephone and speaking with customers and installers.
- Good Microsoft Office skills, particularly Outlook, Word and Excel.
- Experience using CRM systems or databases would be advantageous.
- Ability to manage multiple priorities and meet deadlines.
- A proactive approach with the confidence to take ownership.
- A genuine commitment to delivering excellent customer service.
The Person
You’ll be organised, reliable and naturally proactive, with a positive attitude and a willingness to get involved.
You’ll be comfortable picking up the phone, building relationships and following up actions to make sure nothing gets missed. You’ll take pride in keeping things accurate, organised and moving forward.
This would suit someone who enjoys a varied workload, likes being part of a team and wants the opportunity to develop within a growing business.
What’s on Offer?
- Salary up to £28,000 DOE
- 35-hour working week
- 9am–5pm with a 1-hour lunch
- Flexibility around start and finish times
- Permanent or Temp-to-Perm opportunity
- Full training and support provided
- 20 days’ annual leave plus statutory/bank holidays
- Statutory pension
- Fully office-based role in Cardiff
- Varied role with genuine responsibility and development opportunities
- Supportive and collaborative working environment
- Reporting directly to the Technical Director
Interested?
If you’re an organised, proactive administrator who is confident on the phone and looking for a varied role where you can develop and make a real impact, we’d love to hear from you.